You in 2000 Characters or Less

LinkedIn is the world’s largest professional network with more than 500 million users in over 200 countries and territories worldwide. When you’re looking for work, your LinkedIn profile is a 24/7 information resource for all who are seeking talent. Your summary is the first thing talent seekers will see, so giving it some love is essential, but LinkedIn gives you just 2,000 characters (including spaces) to summarize your unique professional brand.

When I’m helping a client craft their LinkedIn summary, I encourage them to keep three things in mind.

#1 KNOW YOUR AUDIENCE

Don’t confuse the summary on your resume with your summary on LinkedIn. When you submit a resume, the intended audience is another person – the person responsible for screening candidates for a particular job that you are interested in. The summary on your resume should therefore be tailored to that position.

Recruiters and hiring managers use LinkedIn to search for talent matching their needs, so when it comes your LinkedIn summary, the goal is to capture attention via a search. Sprinkling your summary with keywords and their variations is therefore of the utmost importance.

#2 WRITE FOR THE JOB YOU WANT, NOT THE ONE YOU HAVE

While it’s important to tell talent seekers what you’ve done, it’s even more important to tell them what you want to do next and why you are qualified to do it. This is especially important if you are looking to change fields or step into a more senior role.

#3 BE AUTHENTIC

Don’t be afraid to communicate something personal about yourself. While a recent Forbes article claims that, “as more companies strive for diversity and inclusion, the term ‘culture fit’ is falling out of favor,” companies are still ultimately seeking to identify talent with traits that align with their core values. The only way to demonstrate that fit is to share authentic stories that exemplify your experiences and beliefs.

To see how these points ‘play out in real life’, let’s look at the before and after of a summary I recently worked on. When I met Mike, I learned that he was a seasoned supply chain expert. He had lots of hands-on experience with a wide range of popular technology. He was passionate about implementing new solutions, versus maintaining systems, and was ready to make a move from a company that was shrinking to one that was growing. In his words, he wasn’t afraid of “hard work and big ugly projects” and “was tired of politics and teams that didn’t play well together.” I was ready to hire him myself, but instead I set out to help him craft a profile that summarized everything I heard him say!

Here’s what he started with:

Global IT Manager, Distribution and Logistics Systems

Accomplished IT leader with over 15 years of experience successfully delivering global Supply Chain systems and large-scale implementation projects. Reporting into the Chief Information Officer with a strong dotted line to the Senior Vice President of Distribution and Logistics, currently provide leadership, vision, and direction to implement, support, and improve the company’s suite of distribution and logistics solutions from leading industry vendors including Manhattan Associates, GT Nexus/Tradecard, and SAP. A proven hands-on professional responsible for partnering with the global Supply Chain leadership to deliver against IT needs and objectives

And, here’s what he ended with:

I’m a Global IT Leader with 15+ years of strategic and operational experience delivering and supporting mission critical Supply Chain systems. My expertise includes selecting, architecting, configuring, implementing and integrating Warehouse Management Systems (WMS), Enterprise Resource Planning Systems (ERP), Enterprise Application Integration (EAI), Global Trade Management solutions and Transportation Management Systems (TMS).

I’ve lived and worked on both sides of the pond, and I’m especially passionate about helping high-growth companies implement technology practices that add value to the bottom-line. I’ve never met a company in the Retail, Consumer Packaged Goods (CPG), Third-Party Logistics (3PL), or Direct to Consumer industry that I couldn’t help out of a jam because I’m not afraid to roll up my sleeves, get my hands dirty, and leave things better than I found them.

I’ve worn many hats throughout my career and worked for many supply chain leaders, including Manhattan Associates, JDA, Ernst & Young, and M&M Mars. My experience has taught me that my professional value boils down to the following:

  • I love making the impossible possible. Big scary projects with tight timelines don’t scare me. I have an ownership attitude, and I am willing to gather the resources required, put the time in, and get the job done.
  • I don’t care who gets the credit – I just want to make things better for my company and our customers.
  • I’m the calm one.
  • I don’t play politics – I enjoy working with a team of passionate professionals who have one another’s back.
  • I’m the one you call in the middle of the night – because you know I’ll answer and do whatever I can do to put out the fire.

I love talking shop. Reach out if you want to know how some of today’s largest companies are managing their supply chains.

The difference is obvious, but a few things to note are all the keywords and searchable terms he layered in, the way he clearly defined what he was looking to do next, and how he demonstrated his values and beliefs about hard work and teamwork.

Mike found a new opportunity quickly upon posting his new summary (a recruiter found him on LinkedIn). He told me recently that he continues to get contacted about interesting positions weekly. While he’s not currently seeking a new job, he’s happy to know his LinkedIn summary continues to work for him. He’s confident that in the event his dream job comes available, it will find its way to him!

What are your LinkedIn tips? We’d love to hear them on The Second Shift Facebook page and be sure to follow our company page on LinkedIn!

{by Noelle Abarelli}

Meet Second Shift Member & Copywriter Noelle Abarelli, The “Queen of Content”

Who is Noelle, the accomplished marketer & freelancer?

According to her LinkedIn profile, Noelle is a “B2B Marketing Strategist & Copywriter,” but she is so much more than that! Noelle has over 20 years of experience in the marketing world, serving as a Marketing Manager and International Marketing Director in the tech industry before starting her own business, Soleado Marketing, in 2003.

Noelle is a self-proclaimed “Queen of Content,” and what she’s most passionate about is helping clients tell their stories. “Every company has something special about it, and I love helping clients tell their authentic stories,” said Noelle.

Proud to be a freelancer!

After years of working in the tech industry, Noelle sought to find a better balance between her career ambitions and other parts of her life. While living in Atlanta, Noelle formed Soleado Marketing to create more professional flexibility and she’s been a full-time freelancer ever since! After building her business over a 7-year period, she moved with her family to Colorado, and her business came right along with her!

One of the aspects that Noelle loves most about freelancing is that she’s able to create teams of the best and brightest based on the unique needs of each customer. She’s forged amazing partnerships to round out projects – working with various designers, videographers, and more – since she focuses on content curation and writing exclusively. Whether she’s working on a website, brochure, presentation, or blog, she encourages clients to “get their message out daily.”

Starting her own business and being able to sustain it for 15 years, when most small businesses fail, is really what makes Noelle most proud. Noelle has created her ideal work/life balance through freelancing and still gets excited when she’s able to “roll up her sleeves” and help a client with a project.

Why does Noelle do what she does?

To say Noelle is a “people person” is an understatement. She’s the friendly, eager, seatmate on an airplane ready to strike up a genuine conversation and leave the flight only after exchanging business cards! Her outgoing personality, a knack for listening, and desire to get to know people also works for her business. From entrepreneurs to C-level teams, Noelle has worked with various clients on many types of projects.

Regardless of the size of the company she’s partnering with, typically in the tech industry, Noelle focuses on listening to the “great ideas and great intentions” that clients have. From there, she connects those with the real pains their customers have to help them craft a unique story for every product and service.

Why did Noelle join The Second Shift?

With 15-years of successful freelancing under her belt, Noelle believes that there’s still room for improvement. Her goal is to efficiently connect with good opportunities so she can focus on doing the “work,” not spending as much time pitching or selling her services. Noelle is “excited to find resources like The Second Shift because finding a high caliber of freelance work online can be a challenge. It’s amazing to see a resource of opportunities for professional women that empower us to find the work we want to do, connect with the employers we want to work with, and be compensated well for our talents.”

As a new contributor to The Second Shift blog, she hopes to help readers by sharing her experiences as part of the “gig” economy – the good, the bad, and the ugly. According to Noelle, “there are a lot of positives and I hope we can all share ideas, opportunities, and inspire one another.”

After 15 years, what keeps Noelle motivated?

As a freelancer, you can’t feel creative every moment of every day, but Noelle finds ways to stay productive even in those “off” instances. Here are Noelle’s own words of motivation:

  • Tip #1: “I’ve created my own business and I’m proud of it! Knowing that I’ve put so much into it to and made it this far keeps me going strong. Of course, I take a break here and there when I’m feeling overwhelmed and having that flexibility is part of what keeps me committed.”
  • Tip #2: “Some days you don’t feel creative and that’s okay. So, during those times, I’ll focus on book-keeping, client calls, or some other admin tasks. Knowing that you will have more creativity some days than others helps you accept it and plan accordingly to keep things moving.”

What does the “Queen of Content” do during her downtime?

Noelle is all about being outdoors – hiking, biking, camping, skiing – now that she lives in Colorado where it’s sunny and beautiful 200+ days of the year! She’s also added running to her repertoire and has competed in several half marathons. The outdoors life wasn’t always for Noelle, though, having grown up on the East Coast. Noelle added, “Running is a way for me to blow off steam. I also have 3 bikes…something I never thought I’d say. The old me would ask ‘who needs more than 1 bike?!’”

Of course, Noelle also loves to read. What “Queen of Content” wouldn’t?

Author’s note: The power of The Second Shift was palpable during my amazing interview with Noelle. Not only did we chat, trade stories, and laugh about our shared experiences, but she even eagerly gave me advice on my own freelancing business. With her 15 years of experience to my less than 1, I became a sponge, soaking up her veteran advice. This exhibits the strength we have as women when we connect and support each other professionally, which is why The Second Shift was founded and why I’m proud to be a member.

Want to get to know other members of The Second Shift content team? Don’t miss our interviews with Keara Piekanski and Chelsea Connor.

Second Shift Blogger Chelsea Connor Shares What Makes Her Tick

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She’s covered three presidential elections, worked for the Canadian Prime Minister, and traveled around the world. Today meet another one of our newest copywriters, Chelsea Connor, as fellow member, Noelle Abarelli, interviews her.

Noelle: In addition to being a new contributor to the Second Shift blog, you’re also a member at large of The Second Shift. Tell me about the journey that led you to the site.

Chelsea: I’ve always been a working woman trying to have it all! I started working for NBC News at age 18 while attending college at NYU full time. From there, I took a role as a political consultant in New York City, which eventually led to a position working for the Canadian government. When that position wound down, I jumped at the chance to return to NBC to cover the 2016 U.S. election.

Needless to say, that was an exciting election to cover. When it was over, I returned to my job with the Canadian government, and many of my friends commented that, “I must be glad to be out of the U.S,” but I wasn’t. I felt a real need to return home and be a part of a movement that gives voices to people who weren’t heard in the last election process. I wound up returning to New York and taking a position with the Retail, Wholesale and Department Store Union (RWDSU, UFCW). Today I’m focused on building the 21st century labor movement, which means helping U.S. workers fight for a union voice, fair wages and safe working conditions.

I joined The Second Shift a few months ago as a way to supplement my income. My partner is a retail worker, and we have seen firsthand that job stability isn’t a given in the industry. The work I take on via The Second Shift helps us keep a roof over our heads. He’s nearly seven feet tall and eats a lot – it gets expensive!

Noelle: What excites you most about being a member of this community?

Chelsea: I’m excited to be a part of a community of women. I work in a male dominated field on a daily basis, and The Second Shift offers me a great opportunity to network with other professional women. I also like that I can find extra work that aligns with my skill set and the hours I have available.

Noelle: What’s your experience been like since joining The Second Shift – have you landed any interesting projects?

Chelsea: I’m really just getting started. Thus far, the site has opened my eyes to the kinds of freelance opportunities out there and helped me hone my pitch. I also secured the opportunity to write for this blog through the site!

Noelle: What advice do you have for other members just getting started?

Chelsea: Read our blog! It’s going to be packed with helpful hints from real women trying to do it all. Each contributor has unique experiences and perspectives; our combined knowledge will give you insight into many tips and tricks.

Noelle: What kind of content can we expect to come our way from you over the next few months?

Chelsea: As a former journalist with a news background, you can definitely expect to see some of my posts responding to real time news and events. I’m also fascinated by generational differences. What success looks like for women today is so much different than what it looked like for my mother or my grandmother. I plan to explore those differences a bit, as well as some of the success I’ve had getting my voice heard in a male dominated field. 

Noelle: I can tell from this conversation that you are an amazing journalist, communicator and writer. But I’m wondering if you have any secret talents you haven’t told me about?

Chelsea: Well it’s not a huge secret, but I love to cook! I know a lot of working women don’t want to come home and cook, but I love walking in the door and heading to the kitchen. It probably helps that my partner doesn’t mind cleaning up my messes! I’ve even won a few food competitions, like a mac & cheese cook off at one of the comedy clubs my partner performs at.

Noelle: Okay, let’s say when we finish this interview, you step outside and find a lottery ticket that ends up winning $10 million. What would you do?

Chelsea: I’d definitely open Chelsea Connor Communications! I’d love to build a company that believes in its clients and its people. My experience has been that there are firms that are passionate about their clients, but don’t treat their employees great, and firms that are more about making lots of money from their clients and going over the top with perks. I’d love to create a real family-oriented PR company and combine it with traveling all over the world!

Noelle: Please take me with you Chelsea! Thanks for your time today, I know we all look forward to hearing more from you.

Want to learn more about our member contributors and copywriters? Get to know Keara M. Piekanski and Noelle Abarelli!

Meet Second Shift Member & Content Copywriter Keara M. Piekanski – “The Creative”

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As part of our company mission we aim to grow and strengthen The Second Shift community; that includes offering topical and cultural commentary, insight into other members and our team and providing necessary skill building information. To achieve this goal we’ve partnered with three experts from our own member network who will regularly contribute content– drum roll please….so please meet Keara, Chelsea and Noelle! 

First up, they’ve taken turns interviewing each other so we can learn a little bit more about them. Below, Keara sat in the interviewee hotspot as Chelsea asked her all about her professional and personal interests:

Keara has been in marketing for the past 13-years and she “really loves it!!!” She recently started her own side business when a colleague at work approached her to help with a project. She didn’t know where to start so she formed an LLC, researched billing structures and of course knocked it out of the park. She immediately began receiving more requests and in January she officially started promoting her company Two Cents Consulting, LLC.

So if her business was booming why did she turn to The Second Shift?

Keara had been searching for what she calls the “unattainable balance – between work and life” – there was a time in her career that she didn’t have that balance. She turned to the Internet not just to add to her growing client list but also to connect to a network of likeminded women that she could share her challenges and experiences with. At The Second Shift she found both!

What does Keara love about her side hustle?

After she aced her first project she took some time to think about what it meant to build a side business. During this transition, she really thought about what made her happiest. Over her 13-year career she has handled all marketing aspects – traditional and digital – of large and small-scale projects. However, she found that what she really loved was writing. That, coupled with a clear industry-wide need for creative and strategic writers, is what launched Two Cents Consulting, LLC. As part of her Owner/Marketing Maven title at Two Cents she’s proud to bring her creative spin to The Second Shift Blog.  

“I am super excited about contributing to The Second Shift Blog because I can reach a target network that I relate to and can share knowledge that I’ve amassed throughout my career.” i

Proudest moment of Keara’s career:

Keara’s proudest moments have been other peoples successes. She started a team at her day job seven years ago, and she happened to have an all female team. Her ability to coach and bring these women along is what she’s most proud of.

Most difficult moment of Keara’s career what advice she would have given herself in retrospect:

There have been a lot of work challenges in Keara’s career, but what she looks back on, as the most difficult, was a period when she was working 12-14 hour days. “I thought the only way to build my career was to burn myself out and a colleague even told me as much – but I brushed it off,” said Keara. For years she thought that the pressure was coming from her employer, but looking back she realizes that it was more a combination of that and her own pressure that put her in that situation. Now, she is committed to ensuring she has a healthy work life balance that puts a priority on her health and wellbeing at all times. “Now I manage my own boundaries and parameters,” Keara advises you should too.  

Is Keara a morning or an evening go-getter?

“I’m most productive in the mornings after my first cup of coffee and on the weekends. I love to go to local coffee shops and set up for a few hours. There’s this energy around you that comes from people being more relaxed on the weekends and sharing stories over coffee that helps me write more creatively,” said Keara.  

How do Keara and her fiancé share the housework?

When Keara approached her fiancé about launching her side gig he was very supportive about it. Not to mention on top of her day job, Keara is also busy taking classes for her MBA and planning their wedding. He’s continued to be her sounding board for new projects and clients, asking her questions about time commitments, finances and project scopes. “He’s really good about giving realistic gut checks,” said Keara. When Keara has to work, her guy steps in; he’s very understanding of her workload and shares the housework – or plays guitar and gets to it later, which Keara totally gets. They’re both artistic in their own ways and they make it work, while ensuring each is fulfilled creatively.

In 10 words or less why should you read Keara’s posts:

Keara is “committed to writing about things that are relevant to women in the workplace.” Okay so it’s 13 words but if we don’t count the two to-s and the the we’re good!

Lightening Round:

  • Favorite color: Purple 
  • Favorite ice cream flavor: Chocolate 
  • Coffee or tea: Coffee 
  • First news source of the day: Facebook “I know I’m ashamed.” 
  • Favorite band/music: Red Hot Chili Peppers
  • PS: Keara is Philly based, so I of course asked her for her take on the cheesesteak, and like every good Philadelphian she was decisive: “Jim’s, ‘wit’ wiz, no onions.”

Want to learn more about our member copywriters and contributors? Get to know Chelsea Connor and Noelle Abarelli!

#PitchToWin In Review

It’s hard to believe but the summer is coming to an end and so is our #PitchToWin campaign. The most frequently asked questions from our members are about pitching, and we hope you found our campaign informative and educational. Our aim is to provide a foundation for current and future members to refer to when they are crafting their pitches. Here are a few take-aways:

  1. Position past experience, employers and specifics so they stand out up front. Don’t be vague or force clients to go to your profile page, website or Linkedin to find out who you are and what you do.
  2. Be sure to include your Linkedin and/or personal website in the pitch even if it is on your profile.
  3. Pitches don’t need to be long proposals but they also should not be all about what you’ve done in the past—give clients an idea of how you uniquely look at their project and how your past experience makes you the perfect candidate for the role.
  4. Keep it short—3 paragraphs max!
  5. Do some research—look up the company and drop knowledge! Show them that you took the time to find out about them and then work it into your pitch. Research industry trends to show that you are up-to-date on what’s new in the specific market.
  6. Don’t make it too personal. Clients don’t care that you are looking for part-time work so that you can pursue your side hustle or be with your small child. Use professional language and stay away from generic personal info.
  7. Look at every pitch, win or not, as a useful connection and learning opportunity. You never know, we often have clients come back and hire people for additional projects from past pitches.

Finally, we had one final client (who wishes to remain anonymous) that had some valuable insights to share with our members. Take a look and happy pitching! 

Be concise but direct about how and why you are a good fit and what your strengths are.  Like my projects, when a project is relatively vague and open-ended, highlight how you can quickly process information and present in a relatable way, how you can operate with relatively little instruction and be self-motivated, etc.  Highlighting things like ability to cross over into different industries, etc. would be useful too – I had no preconceived notion that this person had to be in finance, so hearing from someone in a different field but with a confidence that says she is adaptable and a quick learner would go a long way.

The absolute top list of things I look for someone who is bright and curious and will head into a new challenge (even if in a totally foreign industry or whatever) with a drive to learn.  Self-motivated and independence a total must.  Ability for quick turnaround also important.  I am always totally willing to think outside the box.  If someone matches the above, definitely doesn’t matter if they are a direct match! 

#PitchToWin by Second Shift Member Nancy V.

Pitching for new projects through the Second Shift involves a few different considerations and approaches for me.

Perhaps the methods I’ve used to sell myself will help you find meaningful and challenging work through this dynamic platform.

Here are my key thoughts:

1. I’ve worked in asset management for over 13 years now and the thing that hiring managers seem to never have enough of is time. As such, I rarely deliver a pitch that is longer than 3 short paragraphs. If I were hiring and I had a stack of 25 pitches to go through, I might just start with the short ones myself!

2. In the content marketing arena, many gurus will tell you that your headline must be great, as we live in a time of extreme attention deficit disorder or ADD. Although your pitch won’t include an explicit headline per se, consider that every detail you share needs to drive home why you’re the only choice for the job. While prior relevant experience will lead you to be chosen in many instances, most of us have varied experience and can highlight prior engagements or education selectively. I often write and rewrite my pitches to make sure I’m eliminating details that aren’t specifically relevant to a project listing, making sure to highlight what builds my case directly. 

For example, I’m a Member of the Leadership Counsil of a charity that fulfills a mission that I find personally rewarding and meaningful. In that context, I have raised money and come up with event plans geared toward new donor audiences. This is very relevant experience for a non-profit development role, but I would highlight other experience if pitching for an asset management fundraising role. I don’t want anything to distract the hiring firm from accepting my initial offer of a call to connect. The goal of a first pitch is to secure the interview call after all.

3. As hiring firms need to quickly weed out candidates who aren’t really interested, I always research a firm online before pitching. I usually speak to a meaningful and relevant finding at least once in my initial pitch, to show that I care enough about the project to learn about the firm behind it.

4. I always maintain very professional language in my pitches. While personal stories may be appropriate as a differentiating factor in certain instances, this is a job you’re chasing. If I were hiring, I would choose a person who seems focused on getting the job done on time, under budget and perhaps at a higher level than I expected. I’d be looking for a candidate that I could hire again and again should future needs arise.

I want to thank the amazing team at the Second Shift for maintaining this wonderful platform. You’ve established a useful portal for smart, talented women to secure flexible and interesting work.

Thank you again!

Nancy V.

#PitchToWin by Second Shift Employer Nathan Richardson of Trade It

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Nate
Richardson is not only a Second Shift friend and our landlord, but he is also a
client. When his fintech company Trade It was looking for a seasoned financial
analyst for an on-going, part-time role he only had to look down the hall to
find the perfect candidates. We thank Nate for his continued support,
generosity and for giving us the space to get The Second Shift off the ground
and out of Gina’s kitchen.

Nate:

We
choose to work with The Second Shift because we didn’t need a full time
FP&A person but we definitely needed a highly skilled, professional who
could hit the ground running for our needs. The Second Shift was able to find someone
who hit all the qualifications – she had extensive experience and was incredibly
professional and responsive. When we looked through pitches, we looked at
the person’s qualifications and background – really a data driven look.
 We skipped through those who wrote a novel and focused on those who used
bullet points and numbers to articulate their expertise.  

What stood out
about our ultimate hire Jaime was the right combination of an understanding of our business and
expertise doing the type of occasional budgeting that we required. Her pitch
was was direct, thoughtful and professional. She had experience in a
company known for having excellent, trained and seasoned professionals in the
FP&A department which gave us a large amount of confidence in her ability
to hit the ground running.

Regarding the other
candidates, they were equally qualified with significant experience in doing
M&A, however, they did not come from companies such as Jaime’s. One of
the pitches, in particular, included too much filler “lingo” that had little relevance to
the skill set we were hiring against.

My
suggestion for Second Shift members when crafting your pitches – stay focused, use language that is easy to
digest and to the point. Let your expertise do the talking in your
resume.

Jaime’s Selected Pitch:

I have 12 years FP&A experience at Viacom with 8 years as a VP of Finance, where I developed financial forecasts and managed budgets for Nickelodeon and Logo Television networks. I’ve worked on digital advertising sales models and I would love to learn more about your exciting new business. I live just outside of NYC and can be available in the office for your proposed 4-10/month plus additional hours, if needed. Thank you.

#PitchToWin by Second Shift Member Reagan Nunnally

In our continuing quest
to find out what makes for a successful pitch, we turn to Second Shift member
Reagan Nunnally who seems to have the winning formula—she lands every job she
goes for. Below is her insight into how she looks at a project post and then
crafts her pitch. She also generously allowed us to share three pitches that
won her the roles. Thank you so much Reagan for sharing your knowledge with the
rest of the community!

For me, it comes down to
a few things. 

I think everyone on the
hunt for talent is simply looking for authenticity. Personal accounts,
accomplishments and even failures are great to express yourself – helping your
reader to relate, be intrigued or inspired.

Without getting too
tactical as a resume would, it is important to also see your experience in a
trend, whether you were a part of one or bucked it. It doesn’t matter. Capture
your reader with a bigger picture, so he or she can have peace of mind that you
have the ability to see the forest from the trees.

But…know your trees. It’s
important to acknowledge the opportunity specifically with examples of your
relationship to that particular team, company or industry. Whichever most
genuinely applies. Maybe you’ve been a customer, maybe a competitor or an
aspirational fan. You might have common contacts that can endorse your
work. If possible, it’s ideal to connect on that level.

Pitch #1

My name is Reagan
Nunnally, and formerly I ran agency relations for Google for well over a
decade. In that role, I taught a Silicon Valley behemoth how to properly
connect with Madison Avenue. Holding companies and independent agencies alike
have evolved from being the most foreign entities for the tech giant to the
most valued partners today. With that experience, I know how to be most
successful with this particular community, treating the agency just as any
industry head would a key vertical, putting their priorities first, ensuring
their success and profitability, while managing the expectations of the
organization’s goals with consumers and brands. I also have learned not only to
set expectations, but to give and get sincere constructive feedback that can
help inform important strategy. Especially dedicated to emerging trends for a
large part of my career, setting expectations and strong communication are
vital in building relationships of trust and respect. I am very proud of the
programs and relationships I’ve built, and the value it has given to the
overall supply chain. I have often told the Second Shift team that I wish there
had been this option when I had the gift of a long term maternity leave,
knowing that a capable, dedicated partner would help my business grow, so I could
focus on my most precious task at hand. The uncertainty led me to having one
foot in, one foot out, and at the end of the day, a lot of unnecessary anxiety.
This particular industry changes quickly. The ability to dedicate myself to a short-term
opportunity that I feel comfortable to navigate would be a very fulfilling
endeavor. The peace of mind is bar none for both parties, which ultimately is
relationship and revenue positive for Facebook. I’m a heavy user of Facebook,
checking in daily. Professionally, I have built a group called MADWomen (Mobile
and Digital Women) in which we highlight executive women in our space to gain
insights and lessons learned through a bi-weekly podcast and quarterly events.
We leverage Facebook to build awareness and audience. Personally, Facebook and
Instagram have seen me through being single, married, with a son, with a
daughter, address changes, adhoc banter, rekindled extended family
relationships, cherished childhood friends, new friends, celebrating lives
we’ve gained and lives we’ve lost, and the feeling that I will never lose
touch; the comfort and indulgence that it brings, is like no other. Clients are
people too, and helping them understand the value of such an experience while
evaluating the best interest of their business decisions is the balance and
compelling part of the pursuit. I look forward to hearing from you. Best,
Reagan Nunnally

Pitch #2

Hi there. I’d love to
explore this. I am a huge fan of the high quality of work from Broadway Video,
and I have an above-average pulse of the companies to keep, encouraging them to
maintain the high video quality across the digital landscape. The opportunity
to build upon and nurture the first-rate community that Broadway Video has
established would be an exciting challenge. I have strong existing
relationships in the media industry, holding posts at Google/You Tube, CBS
Digital & Viacom, and I think I can put that experience to good use. The
shortlist of low hanging fruit for me includes: Top Digital Media Companies:
Netflix, Amazon, Google/YouTube, AOL, MSFT, Yahoo!, Twitter, Facebook,
Pinterest, SnapChat, BuzzFeed, IAC, MatchMedia, Spotify, Pandora, BKSTG,
FanDuel. The MCNs: Collective, Vevo, FullScreen, Awesomeness TV, Maker, Machina
Content Up and Comers: UpWorthy, Distractify, Viral Nova, A+, Kicker, TheSkimm,
VProud.tv Discovery AdTech: Taboola, Outbrain, StumbleUpon Video Marketplaces:
Tremor Video, TubeMogul, Rubicon, Adelphic I’m versed in tracking down the
right folks and cold-calling; (more like cold-emailing these
days….)especially comfortable calling on behalf of Broadway Video. Looking
forward to connecting and learning more. Best, Reagan

Pitch #3

This project looks very
interesting. I’d love to learn more. I have a strong background is all things
digital since the late 90s when it was referred to as “New Media.” I
have helped traditional media organizations evolve in the digital era, some
flourishing; a few failing. I’ve also helped digital companies understand the
protocol and dynamics of the media industry. I was a founding member of the
Google Agency team, where I spent a decade being a liaison between the agency
community, our sales force and our product and engineering team in hopes to
create efficiencies and affinities, resulting in portfolio management to the
tune of billions. Please touch base, as I’d love to have a conversation to get
a more concrete understanding of the scope. Best, Reagan

#PitchToWin by Second Shift Employer Shirley Romig of Equinox Fitness

We recently posted a project for Equinox that broke the record for most pitches ever. The response was so extraordinary that Equinox wound up hiring not one, but two Second Shift members as secret shoppers. We are now partnering with the company to roll this program out to other Equinox locations across the country. Yay! 

What makes this particular project even sweeter is that the client is former Second Shift member Shirley Romig. As part two of our #PitchToWin campaign Shirley generously offered to discuss what made the following two pitches stand out and, equally importantly, to share what influenced her final decision between the two candidates.

Shirley: First of all, it was almost impossible to pick because there were just so many amazing women! But, it came down to some key words, key experiences and the general tone of the pitch. With that, I narrowed my search down to four people that I reached out to and spoke with over the phone. Ultimately two members impressed me the most in our phone interview.  

Second Shift: Below are the pitches you received from two of our members – it would be fantastic if you could tell us what made their pitches stand out?

Member A

I’m a digital marketing executive with 20+ years of experience developing strategic brand-building initiatives, leveraging traditional brand marketing disciplines and leveraging digital/social media platforms to drive consideration and conversion for companies like Kraft, American Express, Starwood Hotels and Time Inc. I’ve worked on member focused rewards programs at American Express and Starwood. Both programs have mystery shopping as a feedback mechanism for the brand. I’m well versed in delivering feedback based on brand goals as well as high quality customer and member experiences.

What makes me the right fit for the opportunity? I have experience in the hospitality industry, therefore I have an intimate understanding of what makes an exceptional customer experience. I’m incredibly passionate about health and wellness. I’ve been a member of various gyms and visit boutique fitness clubs, so I can give an assessment of how Equinox stacks up to other fitness options in the city. I have implemented data focused CRM strategies in email, online, on the phone and in apps. I know how to tailor messages based on a customer need. I could quickly assess communication in the club and make recommendations to ensure that the messages are impactful. I have deep knowledge of loyalty marketing and can make suggestion on how initial interactions develop an instant affiliation with a brand which leads to loyalty 

My resume is attached to give you more detail. Here is a highlight: 

  • Brand marketing
  • Managing customer service teams 
  • Hospitality experience 
  • Loyalty marketing 

What drives me:  

  • I’m an infinitely curious person 
  • I decided to be a marketer because I’m fascinated by how people make decisions. 
  • I approach creating marketing strategies based on the “why” and the pain-points for consumers

Shirley: I was particularly interested in “Member A’s” experience with loyalty program design and her experience at Starwood SPG. That team has a reputation in the industry as heavy hitters so I knew that she’d bring a special point of view from her prior experience to this project.

Member B

Hello! My name is Carolyn and I’m a seasoned marketer with 17+ years of experience and a complete fitness fanatic (think SoulCycle addict, Cycle for Survival fundraiser, half marathoner, and Pilates junkie). I have deep knowledge of the Equinox and SoulCycle experiences in addition to almost every other boutique fitness class available (e.g. Orange Theory, SLT, Barry’s Bootcamp, FlyWheel, CycleBar, IMX Pilates, Fireshaper, Bar Method, Pure Barre, Exhale, CKO, Title Boxing, and many more). When I was the Head of Marketing at Bon Appetit (Conde Nast), I developed a program for my team called, "Secret Guest.” Every week, a different team member would scope out a competitor’s event and present their findings during our weekly team meeting, using a template I developed to help them streamline the experience and learnings for others. We used that information to inform our future event marketing decisions, learn more about how to develop a competitive advantage, and improve our work. Today, I attend events and study competitors on behalf of clients and present a detailed marketing analysis of my findings, insights, and business ideas that help them drive revenue (ideas being the most critical piece of the puzzle). I welcome the opportunity to connect and learn more.  

Shirley: With “Member B”, I was especially struck by her “Secret Guest” example. Conde Nast also has a reputation for an extremely high performance standard so I knew that she’d be a strong fit. I also liked that she’s tried a number of fitness concepts – but the way she described them felt genuine because she had a personal interest. Since she did not indicate that she tried these classes via Groupon/ClassPass type of program I had a level of comfort that she is not a discount-seeking customer, which is not the customer base we want to tap into.   

Second Shift: What did they do that the other’s did not? 

Shirley: Frankly there were so many great pitches. It came down to their ability to convey qualifications that are specifically relevant to the task at hand and provide enough detail about their experience. Their thorough examples allowed me to visualize their expertise, the quality of their output and their level of commitment and professionalism.  

Second Shift: What information was most relevant to you when hiring?

Shirley: The information that was most relevant was a combination of their prior experience in conducting mystery shopping work, directly relevant work experience and an understanding that the outcome would need to be professionally packaged. In this case, the findings are being delivered to our executive team, so it was critical that we selected candidates that have the credentials and ability to create top-tier presentations.  

Second Shift: Let’s change course and talk about all the pitches that didn’t make the cut. Using the one below as an example, could you please tell us why this didn’t work for you? 

I believe I would be a perfect fit to be a Mystery Shopper to help Equinox understand and enhance the new member experience at all touchpoints. I have a breadth of corporate marketing experience (UPS, AT & T, Sprint) and have specific experience in customer lifecycle (acquiring/optimizing/retaining customers) marketing as well as customer experience marketing. More recently, I have freelanced as a marketing consultant for a NYC creative agency and have mystery shopped for them to get a better understanding of the companies we are pitching too (including Adidas). In addition to my marketing experience, I am an avid ‘worker-outer’ in NYC. I run and am a member of ClassPlass that has given me exposure to the customer experience at many NYC gyms. This project sounds like a lot of fun and I think I would be a great fit. Please let me know if you have any further questions for me and I would the love the opportunity to work with you!

Shirley: The pitcher could not have known this, but she noted that she is a user of ClassPass—for me, that is a business model that is in direct competition with Equinox. It is also a customer base that is discount driven and not our core demographic. I was concerned she’d be assessing the experience purely from a value-discount driven perspective. She also said this project would be “fun” – which made me feel like this was a ‘hobby’ rather than a job she’d approach with a professional point of view. Again, the outcome of this work is to be presented to our executive team so ‘fun’ is not the motivation I wanted the mystery shopper to have – or at the least, don’t tell me about it even if they think it.  

Second Shift: What did you think was missing?

Shirley: While she had marketing experience, it was a lot of B2B. Equinox is a very different business model, and I wanted to find experience that was more relevant to the Equinox space and demographics.  

Second Shift: What would have made this better?

Shirley: It would have been helpful to understand in more detail the extent of her mystery shopping experience. For example, what did she have to offer because of this experience, i.e. program design, the ability to extract insights vs. deliver a straight report, etc.

Second Shift: Thank you so much for taking your time to help advise the Second Shift community. We truly appreciate this invaluable intel and appreciate you “paying it forward” for other members now that you are on the hiring side.

Pitch Perfect: My Top 10 Tips for Winning Business by Second Shift Member Carolyn Montrose Dub

Since joining The
Second Shift, I’ve scored marketing projects that have challenged and inspired
me. Check out my tips for winning the business and start pitching today!

When I see a, “New
Project for You!” email arrive, I read the assignment’s requirements three
times and run through this checklist to help craft my pitch.

  1. Act
    immediately and dedicate the time to work on your pitch. I have spent up to two
    hours writing and editing and I’ve won the business as a result.
  2. Research
    the company and demonstrate how you understand their opportunities and
    challenges. While researching, ask yourself, “How can the information I provide
    help the client solve a problem?”
  3. Include
    recent news or market intelligence that will teach the client something new
    about her or his business, industry, or a new trend. It will prove you’re
    relevant and up-to-date on what’s new and next.
  4. Show,
    don’t tell. Reference specific
    examples of your work–they’ll add color and spark interest. Aligning projects
    with the client’s objectives will underscore why you deserve to win–your
    experience, point-of-view, and success.
  5. Omit
    generic information (e.g. I’m 39, went to college, and live in New York City).
    Your personal stats are great, but they don’t grab attention or add value to
    what the client is requesting.
  6. Personally
    passionate about the company, its mission, or products? Say so and explain why.
    It’ll set you apart as a professional who understands the business from a
    consumer perspective and will go the extra mile to deliver stellar work.
  7. Back
    up claims about yourself with testimonials from others. I direct potential
    clients to my website. Once there, they can access case studies, testimonials,
    and my bio. If you do not have a website, include project examples,
    testimonials, and any other relevant information with your pitch.
  8. Be
    bold and ask for a meeting; provide available dates and times. Getting face
    time with a potential client is key to driving home how you’re different. Plus,
    you’ll make a valuable professional connection.
  9. Check
    your spelling and grammar. Read forward for content twice and backwards to
    catch typos once. When in doubt, ask someone to proof the copy for you (my
    husband is my go-to resource).
  10. Every lead leads somewhere. Like many of you, I left my corporate job to gain flexibility
    while raising my daughter. The Second Shift has given me the gift of
    flexibility, staying relevant in my field, and fulfillment, because I love what
    I do. Even when I don’t win a pitch, I look at the opportunity as a priceless
    connection and learning opportunity. What if this person has a project in the
    future that’s a better match? Perhaps they’ll recommend me to a friend or
    colleague? How can I improve next time I apply? Believe in yourself and keep
    pitching!